Privacy Policy

Smart Hands Canada (“we,” “us,” or “our”), operated by Idea Networks, respects your privacy. This policy explains what information we collect when you use smarthandscanada.com, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including when you submit a quote request, request an emergency technician, or book a call:

• Contact details — your name, company, email address, phone number, and website.
• Project details — locations, provinces, services required, timeline, budget, and any description you provide.
• Booking details — if you schedule a call, the date, time, and contact information used to book it.

We also automatically collect limited technical and usage data (such as pages visited and general device information) through analytics cookies when you browse the site.

How We Use Your Information

• To respond to your quote requests and provide our services.
• To contact you about your project by phone, email, or SMS.
• To manage our relationship with you in our customer relationship management (CRM) system.
• To understand and improve how visitors use our website.

Service Providers We Share Data With

We use trusted third-party services to operate our business. These providers process data only on our behalf:

• HubSpot — customer relationship management.
• Resend — transactional and notification email.
• Twilio — SMS notifications.
• Google Analytics — website usage analytics.
• Reclaim.ai — call scheduling.

We do not sell your personal information.

Data Retention

We retain your information for as long as needed to provide our services and to comply with our legal obligations. You may ask us to delete your information at any time, subject to those obligations.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to withdraw consent. To make a request, contact us using the details below.

Contact Us

Questions about this policy or your data? Reach us at quotes@smarthandscanada.com or (647) 624-2735.